the Brighton brief

EDF Energy Customer Service Hove

EDF Energy

PO Box 140



Dear Sirs

Complaint of bad service

I wrote the enclosed white letter for you today.

Since I knew that I was passing your offices in Hove, I took it with me to guarantee delivery and to save a stamp. It says ‘recorded delivery’ on it because I was going to photograph myself sticking in into your letterbox and thus record the delivery.

I went to your fine offices and looked for the letterbox. Surprise number 1 – there is none. As I was looking around this gentleman beckoned me inside the revolving doors towards him. I went inside.

I handed him the letter, clearly addressed to your company, and turned to leave. He wanted to know my name. Surprise number 2. I said ‘Its on the letter there’ and went to leave. He asked me to write my name on the letter outside. Surprise number 3.

Since the contents of my note are confidential between us, I was not disposed to discuss my business with the help. I said, ‘All I’m doing is dropping off this letter’ and went to leave.

He said, “I won’t take it in. If you leave it here I will throw it in the bin”. I was now beyond surprise – I was gobsmacked. Still, he’s entitled to a second hearing, so I asked him to repeat himself and he said it again – “I will throw it in the bin”.

I took my letter home and now return it to you by a postman. No doubt you will ask the postie his name and the author of every letter that he has for you in his sack before he can leave them.

Why have you no letterbox?

Is this rude and useless person the best help you can get?

Does his job description include refusing post?

What does he do when the postman calls?

Is he seriously the ambassador for your company when addressing customers?

I hope that my tweets showing his face are widely copied and circulated.

I look forward to hearing from you in writing.

Yours faithfully,

Steve Wedd



Parking Ticket follow up

Readers will be glad to know that immediately within three months of my appeal my parking ticket has been dismissed.

NIPs and s.172 requirements. Don’t mix them up.

A helpful technical piece – thanks Stephen

Michael and the Mystery of the Disappearing Prosecution Service

Michael and the Mystery of the Disappearing Prosecution Service.

regret no sympathy

Tough day at the Justice Committee for Lord Chancellor

Dear Mr Davies,


Your Committee’s examination of the Justice Secretary yesterday (15 July 2015) was incisive and penetrating – well done one and all.


I watched rapt as Member after Member fiercely challenged the Lord Chancellors personal devotion to managing the system in charge of which he finds himself now for a short time.  Nothing was left unexamined as the Committee probed the man.


The Justice Committee was a model of Parliament holding to account the Executive.  I am completely satisfied that Members probing and wide-ranging questions on Courts, Prisons, Probation, murderers, and troublesome lawyers were answered in full.


Any concerns that I previously held about the Criminal Justice System were certainly allayed by your Chairman’s and Members attention to detail.


Noteworthy were the many declarations of interest from current or non-practising lawyer members of the Committee.  I can see that with scrutiny such as was broadcast yesterday, Justice is safe in the hands of the Government.


I wish that I were a constituent of yours so that I could come to your next surgery to offer my personal commendation in addition to this poor note.  Do please keep up the good work on behalf of your electorate.




Steve Wedd


(MP Simon Kirby)

A Thoroughly Biased View

A view from the North

This is the piece I wrote for the CBA blog concerning the ballot on direct action.

It is important that you understand that I am terribly biased. I am in favour of taking direct action. I was in favour of direct action before “no returns” and I advocated rejecting the deal. I believe that the previous Government and this Government have done significant damage to this country by undermining the justice system. The principal tool has been money – increasing court costs, introducing court costs, restricting access to Legal Aid and cutting Legal Aid. I believe that lawyers could and should make a stand when politicians wreak such damage. Not just fine words and strongly worded letters to the Times but using everything we have at our disposal to make the Government think again.

As I am going to seek to persuade you to vote “Yes” in the CBA ballot…

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A Thoroughly Biased View

A Thoroughly Biased View.

What niggles me? I’ll tell you what niggles me. Mate.

Daily annoyances. Tick here if you share my frustration. Comment if I am getting it wrong. Please don’t bother to tell me that I have too much time on my hands – I know that already.

Bus queues – passenger for this bus who stands at the door fumbling for change. Did they not expect to have to pay?

Still in public transport – train passengers who wait at the ticket electronic gate, blocking it for those behind, while looking out their ticket. Prepare.

My current biggie – supermarket queues. You join the queue (for the present purposes it matters not how long that queue is – you’ll see why shortly). As you near the till person, the bing bong goes ‘all queue busters to checkouts please’.

Your purpose is to acquire stuff you probably don’t need, don’t want to buy, with money you don’t have and can’t afford. For the shop, your main purpose in queuing is to get other customers served quicker.

And while I’m on it….

At Lewes Crown Court there are a few interview rooms for lawyers to meet clients in private to talk about their cases. Solid doors for audio and visual privacy – quite right and well done. However, there are no spy holes in those doors.

This means that in the morning rush hour, anyone working inside the consultation rooms is interrupted every five minutes by someone else outside the room wanting the room and trying their luck. This causes continual door knocks and breaks in concentration.

I have asked for spy holes. I have offered to buy the bloody things from beeandqueue and even offered to drill the holes myself. Declined.

I could go on. I will, another day.

The Strike and Why Pro Bono isn’t Free Mr Gove

Justice Box

It came as a considerable relief to hear that last night the Doncaster area had finally signed up to Strike Action joining a galaxy of Legal Aid heroes across the UK who are placing their careers and firms at risk by making a stand against the Governments draconian cuts and attack on our justice system .

Of course the reality is that the Criminal Justice System has been a political football for many years and Solicitors have been under financial attack since the introduction of Standard Fees in the Magistrates Court . At that time Lawyers had met and considered action only to be persuaded by the Law Society that engagement was the answer – it has proved to be a fundamental error and one which has set the agenda for the years that followed .

Solicitors and Defence Counsel have long been portrayed as the cause of delay and…

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