I booked my car in for an air conditioning service under warranty. At Chandlers BMW in Portslade there is a Covid friendly drop box system for keys.
When I booked the air conditioning service online it appeared that my choices were drop off for a Fastlane timed service or all day drop off for MOT.
I did not want an MOT – and the car does not need an MOT until May 2021. However dropping off for a timed service was not an attractive option for me so I ticked the box for all day drop off.
When I dropped the car off, on the checking in screen for the key drop box I wrote ‘No MOT’ and some stuff about the air conditioning, (and a spelling correction changing ‘license’ for ‘licence’). I left the keys and the car with Chandlers. I even pointed out that this was warranty work. BMW warranties are three years – reinforcing the point that no MOT was needed.
Two days later when I went to collect my car Matthew the service agent approached me with a smile (which was welcome) and some pieces of paper and the credit card payment machine. He told me proudly that my car had passed its MOT and had in mind that I should pay for the MOT – £54.85.
I pointed out to Matthew that the car was not yet three years old and therefore did not need an MOT. I mentioned that I had specified on the booking in form on the key drop, ‘no MOT’. We agreed that it now had an MOT which was good until October 2021. We agreed that I did not need to pay for the MOT which I did not need – thank you. I walked out to my car.
When I got to my car, I found that in order for the car to pass its unneeded MOT six months early the number plates had to be changed from questionable to legal. See the pics below.
Chandlers had very helpfully changed my number plates (front and rear) from questionable to legal. In order to do so, they had removed the questionable plates which were fixed onto the car bumpers by super Velcro.
When I bought the machine from BMW Guildford, I knew that for one day a year from three years thence, I would need legal plates, so I specified to the supplying garage, ‘no holes, Velcro please’. They obliged with super strong Velcro.
The supplying garage had to supply legal plates for me to leave their dealership – and they have sat in my garage for the last 30 months waiting on May 2021 for my first MOT. I drove away from the dealership, parked up down the road, and put my chosen design on in place.
Back to Chandlers – the engineer, having removed my doubtful number plates by simply pulling the plates off the bumper Velcro and seeing the location of the Velcro on both bumpers and plates, then chose to drill four holes in my motor car so that he could screw his number plates to my car with metal self-tapping screws – not even plastic numberplate screws. The bumpers are plastic.
I am a short man with a short car and short number plates and – today only – a short fuse. I have been able to cover up the damage to the rear number plate section because the holes I didn’t want can be covered up by the short plate to the rear.
However at the front the picture is not quite so sunny – in fact its wholly unsatisfactory (thank you for noticing).
In order to mount the new legal number plates on the car the fitter decided to drill two holes at the extremities of the new number plate which cannot be covered up by the questionable Velcro’d number plates. See the pics.
I chose to have specially made number plates that suit my style and my choice. They come without garage advertising or a post code on them. The new plates given to me in order to pass the MOT that I did not need and did not ask for and specified not required have Chandlers advertising written on them twice – each.
I pointed out to Matthew that I choose not to wear Gap sweatshirts or Nike shoes because I don’t choose to advertise megacorp, and that if somebody wants me to advertise Chandlers then they best be paying me to advertise Chandlers. I await the garages response.
To be continued.
I am not unaware of my vanity, and my choice of vehicular decoration. I am cognisant of the real world problems around us and the impact of them on everyone’s life. I know that there are bigger and worse difficulties for all of us, but today, I just don’t care. I took my car in for a service which is incomplete and got it back, perforated and uglified.
I hope that this piece amuses. If you want to troll me or insult me, go somewhere else. If you want to add humour or encouragement feel free to do so.
Should I –
- Demand front bumper only
- Require both
- Take it and have a years free warranty from next May
- Get a grip; boo hoo oh dear pride and joy all damaged by nasty garage man